FAQ

Questions on Uniview

Q: What is the difference between Uniview, Dahua, and Hikvision? Are they the same company?

A: Uniview is a separate company from Dahua and Hikvision. Uniview is committed to making its products transparent and secure. They are the 4th largest video surveillance company in global market share. 

You can read more about Uniview as a company on their website; including a virtual 360° tour of their offices and manufacturing facility – https://en.uniview.com/About_Us/Company/

Q: What is the warranty period for Uniview products?

A: Uniview offers a 3-year limited warranty for all products with the exception of PTZ (pan-tilt-zoom) cameras which have a 2-year warranty. Be aware that Uniview’s warranty may not be supported if the equipment was purchased from an Unauthorized Reseller.

Q: There are so many camera mounts and brackets, how do I know which ones are compatible?

A: You can download the Uniview IPC Accessories Installation Guide (2022 Q1). This document can help you choose the right bracket for your camera.

Q: Are Uniview cameras compatible with the Control4 smart home automation platform?

A: Yes, Uniview’s cameras are fully compatible with Control4’s platform. According to installer feedback, the cameras are very easy to add onto their platform.

Q: Are Uniview NVRs and cameras and NDAA compliant?

A: Approximately 95% of Uniview’s NVR and camera products are NDAA compliant. For a full list of compliant products, please visit Uniview’s official list (updated on a regular basis).

 

Questions on ProdataKey

Q: Can I use PDK door controllers to retrofit with older card readers?

A: Yes, PDK door controllers support older Wiegand and newer OSDP communication protocols. This allows the door controller to be retrofitted with most existing card readers on the market, while offering cloud management of the system from any location. For example, the old controller can be swapped out at the head end and replaced with a new PDK door controller and PDK cloud node.

Q: What is the difference between Low Frequency (125 kHz) and High Frequency (13.56 MHz) card readers?

A: Low Frequency 125 kHz proximity technology is the most common credential and reader type in access control. The cards can be waved near a reader without making direct contact. One drawback is that the data in Low Frequency prox cards are not encrypted, allowing the credentials to be copied and used by unsuspecting third parties.
High Frequency 13.56 MHz smartcard technology is a newer standard, which also allows contactless card entry. The data stored on these cards are encrypted, meaning they cannot be hacked and copied. Additionally, these smartcards can store more data than prox cards and allow for data rewriting.

Q: Is the PDK cloud system secure? Are the servers hosted in the USA?

A: Yes, ProdataKey’s cloud network has been built from the ground up as a secure cloud service, requiring no configuration changes to the client’s network. These services are hosted on Google Cloud and AWS (Amazon Web Services) which are physically located in data centres across North America and Europe.

Q: What are the main selling points for PDK cloud access control?

A:
• Easy to use for installers and end-users (less than 15 minutes required to train staff)
• Modern app design, without clunky menus or overloaded information
• Manage system from any location, easily lock, unlock, and monitor doors remotely
• Real-time updates available from the PDK app, one-click to upgrade (latest security)
• If the system burns down, all data can be recovered from the cloud 
• Price competitive compared to other access control systems, especially from 1-16 doors

Q: I’m interested in becoming a dealer for PDK? How do I get started?

A: To become a dealer with PDK, you will need to complete their technical certification course. After completion, you will have access to benefits such as 3-year dealer warranty and 24/7 technical support. You can find out more by visiting PDK’s website – https://www.prodatakey.com/get-certified